FAQ
■ Check-in & Check-out
Q. How do I check in?
A. We will hand over the keys to you directly in person at all of our properties.
Q. Are there any restrictions on check-in and check-out times?
A. Check-in is available from 3:00 PM to 10:00 PM. Check-out is by 10:00 AM.
Please return the key to the front desk to check out.
If you wish to check in or check out outside of the regular hours, please contact us in advance.
Q. Can I leave my luggage before check-in or after check-out?
A. We are sorry, but we do not offer luggage storage service.
■ Payment & Reservation
Q. What payment methods are accepted?
A. We kindly ask for prepayment by bank transfer or credit card (Visa, Mastercard, JCB, American Express, Diners, Discover).
For additional payments on site, credit cards or PayPay are accepted.
Q. Are there cancellation fees?
A. Cancellation fees vary depending on your reservation and the timing.
Please check the cancellation policy listed on the booking site or in your confirmation email.
■ Accommodation Eligibility
Q. Can children stay at the property?
A. Yes, children from 0 years old are welcome.
However, guests under 18 years old are not allowed to stay without an adult.
Q. Can I stay with my pet?
A. Pets are allowed at Chalet URA and Cottage YONE. Pets are not allowed at Guesthouse TOU and Guesthouse NUSA.
Q. Are pet supplies (cages, toilets, etc.) available?
A. Basic pet supplies are available at Chalet URA and Cottage YONE.
Please note that pets are not allowed on beds or sofas.
Please bring your own pet bedding (bed, mat, etc.).
Pet care such as feeding and toileting is the owner's responsibility.
Q. Are baby beds available?
A. We are sorry, but baby beds are not provided.
■ Parking & Access
Q. Is parking available?
A. One free parking space per property is available.
If you need parking for more than one vehicle, please contact us in advance (availability is not guaranteed).
Q. Are there any height restrictions for the parking lots?
A. All parking lots are outdoor and flat, with no height restrictions.
■ Facilities & Amenities
Q. Is Wi-Fi available?
A. Free Wi-Fi is available at all properties.
Q. Are kitchen facilities available?
A. Basic kitchen facilities such as a stove, microwave, and refrigerator are provided.
Q. Are food ingredients and seasonings provided?
A. Basic seasonings are available, but food ingredients are not provided. Please bring your own.
Q. Are meals provided?
A. We are sorry, but we do not provide breakfast or dinner.
Our accommodations are offered on a room-only (no meals) basis.
Guests are welcome to prepare their own meals using the kitchen facilities provided.
Q. Are towels provided?
A. Face towels and bath towels are provided for each guest.
For stays of multiple nights, towel replacement is available upon request.
Q. Are bed linens changed during a multi-night stay?
A. If needed, replacement linens can be provided upon request.
Q. Is cleaning service available during a multi-night stay?
A. Guests are requested to clean by themselves.
Cleaning supplies are available. Paid cleaning services are available upon request.
Q. Are washing machines and dryers available?
A. Free washing machines and dryers are available at all properties.
Q. Are laundry detergents available?
A. Free laundry detergent is provided at all properties.
Q. Are yukata (Japanese pajamas) or sleepwear provided?
A. We are sorry, but yukata and sleepwear are not provided.
Please bring your own.
■ Other Facilities & Nearby Areas
Q. Are elevators or escalators available?
A. There are no elevators or escalators at any of our properties.
Q. Are there smoking areas?
A. All indoor areas are strictly non-smoking.
Some properties have designated outdoor smoking areas.
Q. Are there hot springs on the premises?
A. There are no hot springs on-site, but there are about three hot spring facilities within a 10-minute drive.
■ In Case of Emergency
Q. What should I do in case of emergency?
A. In case of emergency, please contact the emergency number provided at the time of booking.